Your Order

This includes

• 100% Moneyback Guarantee
• Changing an Order
• Phone Orders
• Order Status

We are always looking for ways to make your shopping experience more enjoyable and hassel free. Thats why we have a 30 day 100% money back guarantee. If you are not 100% delighted with the quality of the product you have received, just contact us and we will arrange the replacement or return.

Please note that download orders cannot be refunded due to the nature of the product. once ordered we are unable to verify if an order has been successfully downloaded by you.  If you have any difficulties, please contact customer service for assistance or advice on how to download your order.

Changing an Order

If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

Phone Orders

Don't feel comfortable ordering products online? No problem! We accept orders over the phone.

To order by phone, please call us toll-free at 1800 245 476 during our Customer Service hours. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name.

Order Status

Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

If your order has been shipped via Australian Air Express [AAE], you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the AAE website.